1. Purpose and scope
2. Principles relating to processing of personal data
We are responsible for ensuring security of your personal data made available to us, in particular to prevent unauthorized access to your data. We are also responsible for ensuring all users with the opportunity to benefit their rights regarding their own personal data.
When processing personal data, we follow the principles of:
3. What information we collect, for what purposes and on what legal basis
3.1 Categories of personal data being processed
The personal data we collect can be grouped into the following categories:
3.2 Purposes and legal basis for personal data processing
4. How we collect your personal data
We collect information you provide directly to us when you:
a) fill out any forms on our website;
b) open an account or use any other Services;
c) contact us by using other means of communication (e.g., via our social network accounts).
We may also receive your personal data from third parties. In particular:
a) we may receive personal data from third parties such as public or private registers and databases. This includes information to help us check your identity, if applicable, information about your spouse and family, and information relating to your transactions;
b) occasionally we will use publicly available information about you from publicly available sources (e.g., media, online registers and directories) and websites for enhanced due diligence checks, security searches and other purposes related to client due diligence processes;
c) we may receive personal data from a third party which is connected to you or is dealing with us, for example, business partners, sub–contractors, service providers, merchants and etc.;
d) we may receive personal data from banks or other financial institutions in case the personal data is received while executing payment operations;
e) we may receive personal data from other entities which we collaborate with.
5. Our identification tools
“Sumsub” solution is used for comparing live photographic data or video record of your and your ID document, to comply with legal obligations (e.g., implementation of the obligations under the Law on Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania and other fraud and crime prevention purposes) and risk management obligations.
The result of the face similarity (match or mismatch) will be retained for as long as it is necessary to carry out verification and for the period required by anti-money laundering laws.
We ensure that your face similarity check is a process of comparing data acquired at the time of verification, i.e., this is a one-time user authorization by comparing person's photos to each other. Your facial template is not created, recorded or stored. It is not possible to regenerate the raw data from retained information.
Using “Sumsub” services, personal data is used for your identification, since “Sumsub” verifies the identity of the person in the identity document and the person captured in the photo. This process shall allow us to verify your identity more precisely and make the process quicker and easier to execute. If you do not feel comfortable with this identification method, you may contact us by e-mail at firstname.lastname@example.org for an alternative way to identify you.
6. Direct marketing
In case you are existing clients (i.e., you already use our Services), we may use your e-mail address for direct marketing purposes, but only with regard to products and/or services that are similar or related to the Services, and only if you do not object to such use of your e-mail address. You are also granted with a clear, free of charge and easily enforceable possibility to object or withdraw from such use of your contact details.
In other cases, we may use your personal data for the purpose of direct marketing, only if you give us your prior consent regarding such use of the data.
We are entitled to offer the services provided by our business partners or other third parties to you or find out your opinion on different matters in relation to our business partners or other third parties taking account of the legal basis for this, i.e., your prior consent.
In case you do not agree to receive these marketing messages offered by us, our business partners or third parties, this will not have any impact on the provision of Services to you as the client.
We provide a clear, free-of-charge and easily enforceable possibility not to give your consent or, at any time, to withdraw your consent to receive our marketing messages. We shall state in each notification sent by e-mail that you are entitled to object to the processing of the personal data, and to refuse receiving messages from us. You shall be able to refuse to receiving our marketing messages by clicking on the respective link in each marketing e-mail received from us.
7. Automated decision making
In some cases, we may use automated decision-making which refers to a decision taken solely on the basis of automated processing of your personal data.
Automated decision-making refers to the processing using, for example, a software code or an algorithm, which does not require human intervention.
We may use forms of automated decision making on processing your personal data for
some services and products. You can request a manual review of the accuracy of an automated decision in case you are not satisfied with it.
For more information about your rights please see the section Your rights.
8. How we share your personal data
The following is a list of key recipients, to whom your personal data might be disclosed to:
a) public authorities, institutions, organisations, courts and other third parties, but only upon request and only when required by applicable laws, or in cases and under procedures provided for by applicable laws;
b) third parties providing services to the Company including providers of legal, financial, auditing, tax, business management, personnel administration, accounting, advertising (including online advertising), direct marketing, communications, data centres, hosting, cloud and/or other services. In each case, we provide such third parties with only as much data as necessary to provide their services. Service providers engaged by us may process your personal data only in accordance with our instructions and may not use them for other purposes;
c) third parties for the purpose of performance of the contract concluded with you;
d) our affiliate companies – i.e., companies belonging to the same group;
e) third parties, when we intend to enter into a business sale transaction and/or to perform legal and/or financial due diligence of us prior to such transaction;
f) other persons with your consent.
9. International transfer of personal data
a) the country to which we send the personal data, a territory or one or more specified sectors within that third country, or the international organization is approved by the European Commission as having an adequate level of protection;
b) the recipient has signed or contains in its terms of service (service agreement) standard contractual clauses adopted by the European Commission;
c) special permission has been obtained from a supervisory authority.
We may transfer personal data to a third country by taking other measures if it ensures appropriate safeguards as indicated in the GDPR or on the basis of derogations.
10. How we protect your personal data
Please note that, although no system of technology is completely secure, we have to implement appropriate security measures in order to minimize the risks of unauthorized access to or improper use of your personal information.
We and our third-party service providers that may be engaged in the processing of personal data on our behalf (for the purposes indicated above) are contractually obligated to respect the confidentiality of the personal data.
A variety of logical and physical security measures are used to keep your personal data safe and prevent unauthorized access, usage, or disclosure of it (the list indicated below is not exhaustive): we use antivirus software, information security policies, access restriction, we regularly review our information collection, storage, and processing practices to prevent unauthorized access to our systems, we use mandatory data encryption and password protection, carry out regular penetration tests and backup of data, etc.
11. How long we keep your personal data
We will keep your personal data for as long as it is needed for the purposes for which your data was collected and processed, including for the purposes to comply with any legal, regulatory, tax, accounting or reporting obligations. This means that we store your data for as long as it is necessary for provision of the Services and as required by the retention requirements in laws and regulations. If the legislation of the Republic of Lithuania does not provide any applicable data retention period, it shall be determined by us, taking into account the legitimate purpose of the data retention, the legal basis and the principles of lawful processing of personal data.
a) as long as your consent remains in force, if there are no other legal requirements which shall be fulfilled with regard to the personal data processing;
b) in case of the conclusion and execution of contracts – until the contract concluded between you and us remains in force and up to 10 years after the relationship between you and us has ended;
c) the personal data collected for the implementation of the obligations under the Law on the Prevention of Money Laundering and Terrorist Financing shall be stored up to 8 (eight) years as provided in the Law on Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania. The retention period may be extended for a period not exceeding 2 (two) years, provided there is a reasoned request from a competent authority;
d) the personal data submitted by you through our Platform or via e-mail is kept for an extent necessary for the fulfilment of your request and to maintain further cooperation, but no longer than 6 months after the last day of the communication, if there are no legal requirements to keep them longer.In the cases when the terms of data keeping are indicated in the legislative regulations, the legislative regulations are applied.
We may retain your personal data for a longer period when:
a) it is necessary in order for us to defend ourselves against existing or threatened claims, or to exercise our rights, or for the proper resolution of dispute, complaint or claim;
b) there is a reasonable suspicion of illegal activity;
c) it is required by applicable laws;
Upon expiration of the retention period, we will delete and/or reliably and irrevocably depersonalize your data as soon as possible, within a reasonable time required to perform such action.
a) The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data.
b) The right to access. You have the right to request from us the copies of your personal data. Where your requests are excessive, in particular if they are being sent with a repetitive character, we may refuse to act on the request, or charge a reasonable fee taking into account the administrative costs for providing the information. The assessment of the excessiveness of the request will be made by us.
c) The right to rectification. You have the right to request us to correct or update your personal data at any time, in particular if your personal data is incomplete or incorrect.
d) The right to data portability. The personal data provided by you is portable. You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
e) The right to be forgotten. When there is no good reason for us to process your personal data anymore, you can ask us to delete your data. We will take reasonable steps to respond to your request. If your personal data is no longer needed and we are not required by law to retain it, we will delete, destroy or permanently de-identify it.
f) The right to restrict processing. You have the right to restrict the processing of your personal data in certain situations (e. g. you want us to investigate whether it is accurate; we no longer need your personal data, but you want us to continue holding it for you in connection with a legal claim).
g) The right to object processing. Under certain circumstances you have the right to object to certain types of processing (e. g. receiving notification emails). However, if you object to us using personal data which we need in order to provide our Services, we may need to close your payment account as we will not be able to provide the Services.
h) The right to file a complaint with a supervisory authority. You have the right to file a complaint directly the State Data Protection Inspectorate of Lithuania if you believe that the personal data is processed in a way that violates your rights and legitimate interests stipulated by applicable legislation. You may apply in accordance with the procedures for handling complaints that are established by the State Data Protection Inspectorate and which may be found by this link: https://vdai.lrv.lt/lt/veiklos-sritys-1/skundu-nagrinejimas.
i) Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects. In particular, you have the right: to obtain human intervention;to express point of view;to obtain an explanation of the decision reached after an assessment; andto challenge such a decision.
j) Right to withdraw your permission. If you have given us consent, we need to use your personal data, you can withdraw your consent at any time. It will have been lawful for us to use the personal data up to the point you withdrew your permission
If you would like to exercise any of these rights, please contact us via e-mail: email@example.com For security reasons, we will not be able to process your request if we are not sure of your identity, so we may ask for your ID as proof.
Your requests will be fulfilled, or fulfilment of your requests will be refused by specifying the reasons for such refusal, within 30 (thirty) calendar days from the date of submission of the request that complies with our internal rules and the GDPR. The afore-mentioned time frame may be extended by 60 (sixty) calendar days taking into account the complexity and number of the requests. The Company will inform you of any such extension within 30 (thirty) calendar days of receipt of the request, together with the reasons for the delay.
We may refuse to satisfy you request if the exception and/or limitation to the exercise of data subjects’ right set out in the GDPR apply, and/or if your request is found to be manifestly unfounded or disproportionate. If we refuse to satisfy your request, we will give you our reason for such refusal in writing.
13. Cookies policy
14. Links to other websitesOur website may contain links to other websites which are not operated by the Company. When you decide to click on these links and be led to such websites, we recommend familiarising yourself with their privacy policies or notices, cookie policies and/or other documents. The Company assumes no responsibility for the content, policies or practices of such third-party websites or services.
16. Contact us
You may contact us by writing an e-mail to firstname.lastname@example.org .
17. Our Data Protection Officer
Our Data Protection Officer (DPO) continuously monitors our privacy compliance and communicates with us on data protection matters relevant to the provision of our Services. You may contact our DPO regarding all issues relating to our Company’s processing of your personal data and the exercise of your data protection rights by sending an email to the address: email@example.com